Frequently Asked Questions

Everything you need to know about your journey to better sleep.

What materials are used in Quokka Beds products?

We prioritize sustainability and comfort by using premium, sustainably sourced timber and organic cotton fabrics to ensure a healthy sleeping environment.

How long does shipping usually take?

Orders are typically processed within 2-3 business days. Depending on your location, delivery usually takes between 5 to 10 business days.

Do you offer a trial period for your mattresses?

Yes, we offer a 100-night comfort trial. If you are not completely satisfied with your mattress, you can return it for a full refund or exchange.

Are Quokka Beds easy to assemble?

Absolutely. Our bed frames feature a tool-free assembly design, allowing you to set up your new sleep sanctuary in under 10 minutes.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options like Afterpay and Zip.

What is your warranty policy?

All Quokka Beds frames and mattresses come with a comprehensive 5-year manufacturer warranty covering any defects in materials or workmanship.