Returns & Exchanges

At Quokka Beds, we want you to rest easy knowing that if your purchase isn't the perfect fit, you can return or exchange it within 30 days of delivery. We are committed to ensuring your sleep sanctuary is exactly as you imagined with our straightforward satisfaction guarantee.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and the reason for your return or exchange to receive a Return Authorization.

• 2.
  Prepare the Package

  Carefully disassemble your item and place it back in its original packaging, ensuring all hardware and components are included to prevent damage during transit.

• 3.
  Ship It Back

  Affix the provided shipping label to your package and drop it off at the designated carrier location or schedule a professional courier pickup.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned item, we will process your refund or ship out your exchange within 5-7 business days.